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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan and prepare procedures
   • Interpret and confirm client’s written instructions accurately and clearly
   • Identify relevant legal and procedural issues for consideration and action, in accordance with legislative requirements and organisational policy and procedures
   • Identify type of service according to nature of debt or legal process and prepare necessary documentation
2. Serve documents
   • Verify validity of documentation by checking contents and number of documents for service
   • Serve documents according to legal requirements and appropriate organisational policy and procedures
3. Prepare affidavit of service or non-service
   • Prepare Affidavit of Service, or Non-Service where applicable, with relevant factual details recorded in affidavit
   • Complete any other relevant court documents, ensuring they are signed and sworn, or affirmed, in accordance with court requirements and procedures
   • Prepare final report for client detailing outcome of serving legal process

Performance Evidence

Evidence of the ability to:

interpret and comply with legislative requirements, industry regulations and organisational policy and procedures when serving legal process

identify the appropriate type of service when serving legal process

complete relevant documentation in accordance with legal, industry and organisational requirements and guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify key requirements of relevant state or territory and Commonwealth legislation relating to debt collection and mercantile agents

outline the key role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures

explain organisational policy and procedures in relation to serving legal process

describe techniques of search and locating debtors to serve

explain the types of services that can be offered to clients when serving legal process

outline relevant factual details that would be recorded in an affidavit.

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